Toyota Australia Recalls Yaris Vehicles to Replace Left-Hand Side Rear-Door Glass

This recall is due to a condition affecting the left-hand side rear door glass. 

The left-hand side rear door glass in the affected vehicles could shatter in a manner that does not comply with Australian Design Regulations. 

There is a possibility that, due to an error in the manufacturing process when the left-hand side rear window glass was manufactured, the window glass may have been inadequately tempered due to an improper cooling process being followed. If the glass is broken, the glass will not shatter into small pieces as per design intent, but rather into large fragments or shards of glass. This could increase the risk of injury in the event of a collision.

Parts for this activity are currently under preparation, with supply timing to be confirmed.

Toyota Australia will notify all affected vehicle owners of this recall by phone and mail within the next few weeks, advising them of the detail of this recall campaign. 

Toyota dealers will remove and replace the rear door glass on all affected vehicles, which could take up to 40 minutes. Vehicles may be required for a longer period of time in some cases depending on the dealer's work schedule.

This will be carried out  free of charge. 

There have been no incidents or injuries in Australia as a result of this condition.

For further information, please contact the Toyota Guest Experience Centre on 1800 869 682 (Monday-Friday 8.30am to 5.30pm AEST).

Q1. What models are involved?
A1. Yaris NCP131 model vehicles.

Q2. How many vehicles are involved?
A2. There are 26 vehicles involved in Australia. 

Q3. What was the production period of the involved vehicles? 
A3. The involved vehicles were produced between January 2019 and February 2019. 

Q4. What is the condition?
A4. Due to an error in the manufacturing process when the left-hand side rear window glass was manufactured, the window glass may have been inadequately tempered due to an improper cooling process being followed. If the glass is broken, the glass will not shatter into small pieces as per design intent, but rather into large fragments or shards of glass. This could increase the risk of injury in the event of a collision. 

Q5. Are there any symptoms/warnings before the condition appears in a vehicle?
A5. No, there are no symptoms or warnings prior to the occurrence of this condition. 

Q6. What does the remedy involve?
A6. For all involved vehicles, Toyota dealers will replace the door glass free of charge to customers. 

Q7. How long will the remedy take?
A7. The remedy will take approximately 40 minutes. Vehicles may be required for a longer period of time in some cases depending on the dealer's work schedule.

Q8. Does this condition affect other Toyota models?
A8. No other Toyota models in the Australian market are involved in this campaign. 

Q9. What if an owner has tinted glass? Who will cover the cost?
A9. Toyota will cover the cost and fitment of tinted glass for impacted customers. 

Q10. What if an owner has additional questions or concerns?
A10. Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Guest Experience Centre on 1800 869 682 (Monday-Friday 8.30am to 5.30pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q11. Where can I find my VIN?
A11. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.